Shipping policy
SHIPPING POLICY
Last updated: 1 October 2026
Thank you for shopping with Griinbound.
We aim to provide a reliable, transparent and straightforward delivery service throughout the United Kingdom.
This Shipping Policy explains our available delivery options, estimated delivery times, tracking information and what to do if there is a problem with your delivery.
Website: Griinbound.store
Email: contact@Griinbound.store
1. Delivery Options
We currently offer the following delivery options:
Standard Shipping — Free
Estimated delivery time: 5–12 business days
Shipping cost: Free
Standard Shipping is available at no additional delivery charge.
Express Shipping — Paid
Estimated delivery time: 5–8 business days
Shipping cost: The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.
Customers may select Express Shipping during checkout where this option is available.
2. Business Days
For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.
Weekends and public holidays are not normally counted as business days when calculating estimated delivery times.
3. Delivery Timeframes
Our estimated delivery times are:
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Express Shipping: 5–8 business days.
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Standard Shipping: 5–12 business days.
Delivery estimates may be affected by circumstances outside our reasonable control, including severe weather, transportation disruption, carrier delays or other unexpected events.
Where a delivery delay occurs, your statutory consumer rights remain unaffected.
4. Delivery Charges
Standard Shipping is provided free of charge.
Express Shipping is a paid delivery service.
The exact Express Shipping charge applicable to your order will be clearly shown before you place your order.
We will not add undisclosed mandatory shipping charges after your order has been submitted.
5. Order Confirmation
After placing an order, you will receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully, including:
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Your full name.
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Delivery address.
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Products ordered.
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Delivery method.
If you notice an error, please contact us as soon as possible at:
6. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the following information is correct:
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Recipient name.
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House or building number.
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Street name.
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Town or city.
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Postcode.
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Any relevant delivery instructions.
If you discover an address error after placing your order, please contact us immediately.
We cannot guarantee that changes can be made after an order has entered the fulfilment or delivery process.
7. Order Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched or once tracking details become available from the carrier.
Tracking information may include:
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Tracking number.
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Carrier information.
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Shipment status.
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Delivery updates.
Please note that tracking systems may occasionally require time to update after dispatch.
8. Multiple Packages
In some circumstances, products within the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional delivery fees solely because we choose to divide an order into separate shipments.
9. Delivery Delays
While we aim to meet the delivery estimates displayed on our website, occasional delays may occur.
If your order appears significantly delayed, please contact:
Please include your:
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Full name.
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Order number.
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Delivery address.
We will review the available tracking information and assist you.
Nothing in this Shipping Policy limits your statutory rights where goods are not delivered within an agreed delivery period.
10. Your Rights if Delivery Is Late
Where goods are not delivered within the agreed delivery period, you may have rights under applicable UK consumer law.
Depending on the circumstances, you may be entitled to require delivery within an additional appropriate period.
Where delivery within the agreed period was essential, or where goods are not delivered within an additional appropriate period, you may have the right to treat the contract as ended and receive the applicable refund.
Nothing in this policy restricts those statutory rights.
11. Lost Parcels
If tracking information indicates that your parcel may have been lost, please contact us.
We may investigate the shipment with the relevant carrier.
Where goods have not been delivered to you or another person you have identified to receive them, we will handle the matter in accordance with applicable UK consumer law.
12. Risk During Delivery
Where Griinbound arranges the delivery carrier, the goods generally remain at our risk until they come into the physical possession of:
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You; or
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A person identified by you to receive the goods.
This does not affect situations where you independently appoint a carrier that was not offered by Griinbound.
13. Parcels Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please first check:
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Around your property.
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With other members of your household.
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With neighbours where appropriate.
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Any safe place specified for delivery.
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Any delivery photograph or carrier notification.
If you are still unable to locate the parcel, contact us at:
We will review the circumstances and available delivery information.
14. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide photographs of:
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The outer packaging.
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The shipping label.
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The damaged product.
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Internal packaging.
Photographs can help us investigate the issue more quickly.
Your statutory consumer rights are not affected if you are unable to provide photographs.
15. Incorrect Items
If you receive an item that you did not order, please contact us at:
Please provide your order number and details of the item received.
We will arrange an appropriate solution in accordance with your statutory rights.
16. Failed Delivery Attempts
If a delivery cannot be completed, the carrier may:
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Attempt delivery again.
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Leave instructions for redelivery.
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Deliver the parcel to an appropriate collection point.
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Return the parcel to the sender.
Please follow any instructions provided by the carrier.
17. Unclaimed or Returned Parcels
Where a parcel is returned to us because it was not collected, could not be delivered or was refused, please contact us.
Any redelivery, refund or other resolution will depend on the circumstances and your applicable statutory rights.
18. Delivery Restrictions
Delivery availability may depend on the destination and carrier coverage.
Any material delivery restrictions applicable to an order will be disclosed during the ordering process where required.
We reserve the right not to accept an order where we cannot reasonably deliver to the address provided.
19. Changes or Cancellations
If you wish to change or cancel your order, please contact us as soon as possible.
Once an order has been dispatched, it may no longer be possible to change the delivery address or stop the shipment.
Your statutory cancellation and return rights remain unaffected.
Please refer to our Return & Refund Policy for further information.
20. Statutory Delivery Rights
Nothing in this Shipping Policy excludes or restricts your rights under UK consumer law.
Under the Consumer Rights Act 2015, delivery must take place in accordance with any delivery period agreed between the trader and the consumer.
Where no separate delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.
The delivery times stated by Griinbound are:
Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days
21. Contact Us
For questions about shipping, tracking or delivery, please contact:
Griinbound
Website: Griinbound.store
Email: contact@Griinbound.store